Articolo
| DOI |
10.7336/academicus.2015.12.11 |
| URL |
https://academicus.edu.al/?subpage=volumes&nr=12 |
| Per questo DOI รจ attiva la Multiple Resolution: |
| MR URL |
https://academicus.edu.al |
| MR URL |
https://academicus.edu.al/nr12/Academicus-MMXV-12-169-179.html |
| MR URL |
https://academicus.edu.al/nr12/Academicus-MMXV-12-169-179.pdf |
| MR URL |
mailto:info@academicus.edu.al |
| MR URL |
https://academicus.edu.al/images/front_end/academicus.jpg |
| MR URL |
https://creativecommons.org/licenses/by-nc-nd/4.0/ |
| DATI DI ACCESSO: |
|
OA - Accesso aperto |
| Licenza OA |
https://creativecommons.org/licenses/by-nc-nd/4.0/ |
Titolo completo
Inglese
(eng)
|
Academicus International Scientific Journal |
| Editore (01) |
Academicus International Scientific Journal |
| Paese di pubblicazione |
Albania
(AL)
|
|
ISSN
|
20793715 |
| Formato del prodotto |
Rivista Stampata
(JB)
|
|
ISSN
|
23091088 |
| Formato del prodotto |
Rivista Online
(JD)
|
| Numero del volume |
12 |
| Data del fascicolo (YYYY/MM) |
2015 / 07 |
Titolo
Inglese
(eng)
|
Measurement and evaluation of the public administration performance through delivery of electronic services |
| Numero di Pagine |
11 |
| Prima Pagina |
169 |
| Ultima Pagina |
179 |
| Lingua del testo |
Inglese
(eng)
|
| Data di publicazione (YYYY/MM) |
2015 / 07 |
| Copyright |
2015, Academicus |
Abstract
Descrizione principale
(01)
|
The purpose of this paper concerns the relation between delivery of electronic services (e-services) and evaluation of public
administration performance. Public sector organizations should pay attention and determine the strategies to be followed in
order to increase the satisfaction of citizens and businesses in relation to delivery of electronic services. The study aims
to review the demands toward progress to the competitiveness, the sustainability, efficiency and effectives in public administration
that have rapidly enforced the wide reforms in the public sector, in order to modernize the initiatives to offer better electronic
services for the citizens. The article aims to present that the transformation process toward providing electronic services
to the citizens should be assessed continuously, in light with challenges, demands and process of globalization, in order
to strengthen the capacities of public administration and make it more efficient. In this regard, the regular evaluation and
measurement of the public administration performance leads toward the promotion of enhanced public services and higher level
of accountability. Through receiving the e-services, citizens can save their time, can reduce the expenses and create an easier
access of communication with all levels of the government.
|
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