Vedi metadata
Cite as
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Titolo completo (Inglese)
Academicus International Scientific Journal
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Editore
Academicus International Scientific Journal
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ISSN
20793715 (Rivista Stampata)
23091088 (Rivista Online)
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Numero del volume
12
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Data del fascicolo (YYYY/MM)
2015/07
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Titolo completo (Inglese)
Measurement and evaluation of the public administration performance through delivery of electronic services
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Di (autore)
Affiliazione
Law Faculty, Prishtina University, Kosovo, Dr.
ORCID
https://orcid.org/0000-0003-1832-8728
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Numero di Pagine
11
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Prima Pagina
169
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Ultima Pagina
179
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Lingua del testo
Inglese
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Data di publicazione
2015/07
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Copyright
2015 Academicus
Descrizione principale
The purpose of this paper concerns the relation between delivery of electronic services (e-services) and evaluation of public administration performance. Public sector organizations should pay attention and determine the strategies to be followed in order to increase the satisfaction of citizens and businesses in relation to delivery of electronic services. The study aims to review the demands toward progress to the competitiveness, the sustainability, efficiency and effectives in public administration that have rapidly enforced the wide reforms in the public sector, in order to modernize the initiatives to offer better electronic services for the citizens. The article aims to present that the transformation process toward providing electronic services to the citizens should be assessed continuously, in light with challenges, demands and process of globalization, in order to strengthen the capacities of public administration and make it more efficient. In this regard, the regular evaluation and measurement of the public administration performance leads toward the promotion of enhanced public services and higher level of accountability. Through receiving the e-services, citizens can save their time, can reduce the expenses and create an easier access of communication with all levels of the government.
Elenco citazioni del
10.7336/academicus.2015.12.11
ISSN
20793715
Titolo della Testata
Academicus International Scientific Journal
Numero del fascicolo
5
Data del fascicolo
2012
Prima Pagina
26
Titolo completo
Communication Technologies and the public service: Is it the case of citizens inclusion in the public service standard in Albania?
Autore
Musaraj, Arta [persona]
ISSN
20793715
Titolo della Testata
Academicus International Scientific Journal
Numero del fascicolo
3
Data del fascicolo
2011
Prima Pagina
28
Titolo completo
Communication processes, public administration and performance evaluation
Autore
Musaraj, Arta [persona]
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