Abstract
Introduzione o prefazione
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The pandemic crisis has led to a renew centrality of public sector communica-tion in a hybrid and convergent media ecosystems
aiming at (re)building relation-ships based on trust between institutions and citizens. This contribution reflects on the
strengths and fragility of the Italian public communication in the face of the pandemic, considering regulatory processes
and paths of professionalization. It focuses also on the challenges of social media use in public sector, suggesting a critical
approach towards the platformization of the public sector communication activities. The last part of this manuscript presents
the different articles that com-pose the special issue.
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