Vedi metadata
I METADATI DI QUESTO DOI SONO STATI AGGIORNATI IL: 2024-01-10 22:58
Cite as
-
Titolo completo
MANAGEMENT CONTROL
-
Editore
FrancoAngeli
-
ISSN
2239-0391 (Rivista Stampata)
2239-4397 (Rivista Online)
-
Numero del fascicolo
3
-
Designazione del fascicolo
3
-
Data del fascicolo (YYYY/MM)
2016/10
-
Titolo completo
The efficacy of performance management system in healthcare. A literature review and research perspectives
-
Di (autore)
-
Prima Pagina
97
-
Ultima Pagina
116
-
Lingua del testo
Inglese
-
Data di publicazione
2016/10
-
Copyright
2016 FrancoAngeli srl
Introduzione o prefazione
The aim of this paper is to assess and systemize the antecedents of Performance Management Systems (PMSs) effectiveness, highlighting under which conditions, PMSs are able to produce the expected results in healthcare organizations. Through a literature review by keywords research of the papers on PMSs effectiveness in healthcare, the condition affecting PMSs effectiveness have been summarized. Such conditions refers to PMSs' architectural elements, organizational context, and implementation approach. Their impact on PMSs effectiveness is measured in terms of their ability in orienting behaviours, and in terms of organizational performance improvement. The results of this literature review highlight how public policies can be implemented with the aim improve the effectiveness of PMS in healthcare through the promotion of both a culture of evaluation among caregivers, and the acceptance of PMS at individual organization level, as well as through the reduction of the knowing-doing gap between management scientists and healthcare professionals.
Elenco citazioni del
10.3280/MACO2016-003006
Citazione non strutturata
Arrow K. (1963), Uncertainty and the welfare economics of medical care, American Economic Review; 53, pp. 941–973.
Citazione non strutturata
Aristovnik A. (2015), Regional Performance Measurement of Healthcare Systems in the EU: A Non-parametric Approach, Lex Localis,
13(3), 579.
https://doi.org/10.4335/13.3.579-593(2015)
Citazione non strutturata
Aryankhesal A., Sheldon T.A., Mannion R. (2013), Role of pay-for-performance in a hospital performance measurement system:
a multiple case study in Iran, Health Policy and Planning, 28(2), pp. 206-14.
https://doi.org/10.1093/heapol/czs055
Citazione non strutturata
Bai G., Sylvia H.H. and Ranjani K. (2014), Accounting Performance and Capacity Investment Decisions: Evidence from California
Hospitals, Decision Sciences 45.2, pp. 309-339.
https://doi.org/10.1111/deci.12055
Citazione non strutturata
Bevan G. (2010), Performance Measurement of "Knights" and "Knaves": Differences in Approaches and Impacts in British Countries
after Devolution, Journal of Comparative Policy Analysis, 12(1-2), pp. 33-56.
https://doi.org/10.1080/13876980903076187
Citazione non strutturata
Calciolari S, Cantu E, Fattore G. (2011), Performance management and goal ambiguity: Managerial implications in a single payer
system, Health Care Management Review, 36(2), pp.164-74.
https://doi.org/10.1097/HMR.0b013e318204bcb8
Citazione non strutturata
Chang W-C., Tung Y-C., Huang C-H., Yang M-C.. (2008), Performance improvement after implementing the Balanced Scorecard: A
large hospital's experience in Taiwan, Total Quality Management & Business Excellence, 19(11), pp.1143-54.
https://doi.org/10.1080/14783360802323560
Citazione non strutturata
Cicek M.C., Koksal G., Ozdemirel N.E. (2005), A team performance measurement model for continuous improvement, Total Quality
Management & Business Excellence, 16(3), pp. 331-49.
https://doi.org/10.1080/14783360500054129
Citazione non strutturata
Coop C.F. (2006), Balancing the balanced scorecard for a New Zealand mental health service, Australian health review: a publication
of the Australian Hospital Association, 30(2), pp.174-80.
https://doi.org/10.1071/AH060174
Citazione non strutturata
De Bont A., Grit K. (2012), Unexpected advantages of less accurate performance measurements. How simple prescription data
works in a complex setting regarding the use of medications, Public Administration, 90(2), pp. 497-510.
https://doi.org/10.1111/j.1467-9299.2011.01959.x
Citazione non strutturata
Demartini C. and Mella P. (2014), Beyond feedback control: the interactive use of performance management systems. Implications
for process innovation in Italian healthcare organizations, The International journal of health planning and management, 29(1),
pp. 1-30.
https://doi.org/10.1002/hpm.2177
Citazione non strutturata
Döring H., Downe J., & Martin S. (2015), Regulating public services: how public managers respond to external performance assessment,
Public Administration Review, 75(6), pp. 867-877.
https://doi.org/10.1111/puar.12400
Citazione non strutturata
Ei-Jardali F., Saleh S., Ataya N., Jamal D. (2011), Design, implementation and scaling up of the balanced scorecard for hospitals
in Lebanon: Policy coherence and application lessons for low and middle income countries, Health Policy, 103(2-3), pp. 305-14.
https://doi.org/10.1016/j.healthpol.2011.05.006
Citazione non strutturata
Citazione non strutturata
Elg M., Kollberg B. (2012), Conditions for reporting performance measurement, Total Quality Management & Business Excellence,
23(1), pp. 63-77.
https://doi.org/10.1080/14783363.2011.637782
Citazione non strutturata
Fottler M.D., Erickson E., Rivers PA. (2006), Bringing human resources to the table: Utilization of an HR balanced scorecard
at Mayo Clinic, Health Care Management Review, 31(1), pp. 64-72.
https://doi.org/10.1097/00004010-200601000-00009
Citazione non strutturata
Greener I. (2005), Health management as strategic behaviour - Managing medics and performance in the NHS, Public Management
Review, 7(1), pp. 95-110.
https://doi.org/10.1080/1471903042000339437
Citazione non strutturata
Groene O., Klazinga N., Kazandjian V., Lombrail P., Bartels P. (2008), The world health organization performance assessment
tool for quality improvement in hospitals (PATH): An analysis of the pilot implementation in 37 hospitals, International Journal
for Quality in Health Care, 20(3), pp. 155-61.
https://doi.org/10.1093/intqhc/mzn010
Citazione non strutturata
Gao T. and Bruce G. (2014), Meeting the challenge in performance management: the diffusion and implementation of the balanced
scorecard in Chinese hospitals, Health policy and planning.
https://doi.org/10.1093/heapol/czu008
Citazione non strutturata
Helm C., Holladay C.L., Tortorella F.R. (2007), The performance management system: Applying and evaluating a pay-for-performance
initiative, Journal of Healthcare Management, 52(1), pp. 49-62.
https://doi.org/10.1097/00115514-200701000-00011
Citazione non strutturata
Hysong S.J., Khan M.M., Petersen L.A. (2011), Passive Monitoring Versus Active Assessment of Clinical Performance Impact on
Measured Quality of Care, Medical Care, 49(10), pp. 883-90.
https://doi.org/10.1097/MLR.0b013e318222a36c
Citazione non strutturata
Jacobs R., Goddard M., Smith P.C. (2005), How robust are hospital ranks based on composite performance measures? Medical Care,
43(12), pp. 1177-84.
https://doi.org/10.1097/01.mlr.0000185692.72905.4a
Citazione non strutturata
Josey C., Kim I.W. (2008), Implementation of the balanced scorecard at Barberton Citizens Hospital J Corp, Account Finance,
19(3), pp. 57-63.
https://doi.org/10.1002/jcaf.20386
Citazione non strutturata
Kaplan R.S, Norton D.P. (2004), Strategy maps: Converting intangible assets into tangible outcomes, Boston, Harvard Business Press.
Citazione non strutturata
Kaplan R.S., Norton D.P. (1996), The Balanced Scorecard: Translating Strategy into Action. Boston, M.A., Harvard Business School Press.
Citazione non strutturata
Kim Y. & Kang M. (2016), The Performance Management System of the Korean Healthcare Sector: Development, Challenges, and Future
Tasks, Public Performance & Management Review, 39(2), pp. 297-315.
https://doi.org/10.1080/15309576.2015.1108771
Citazione non strutturata
Kosel K., Gelinas L., Paxson C. (2007), Nursing measures - Implementation considerations: Lessons learned from the field,
Medical Care Research and Review, 64(2), pp. 82-103.
https://doi.org/10.1177/1077558707299250
Citazione non strutturata
Leggat S.G., Bartram T., Stanton P. (2005), Performance monitoring in the Victorian health care system: an exploratory study,
Australian health review: a publication of the Australian Hospital Association, 29(1), pp. 17-24.
https://doi.org/10.1071/AH050017
Citazione non strutturata
Li H., Barsanti S., Bonini A. (2012), Building China's municipal healthcare performance evaluation system: a Tuscan perspective,
International Journal for Quality in Health Care, 24(4), pp. 403-10.
https://doi.org/10.1093/intqhc/mzs032
Citazione non strutturata
Loeb J.M. (2004), The current state of performance measurement in health care, International Journal for Quality in Health
Care, 16, pp. 5-9.
https://doi.org/10.1093/intqhc/mzh007
Citazione non strutturata
Lorden A., Coustasse A., Singh K.P. (2008), The balanced scorecard framework - A case study of patient and employee satisfaction:
What happens when it does not work as planned? Health Care Management Review, 33(2), pp.145-55.
https://doi.org/10.1097/01.HMR.0000304503.27803.aa
Citazione non strutturata
Citazione non strutturata
Luo C-MA., Chang H-F., Su C-H. (2012), ‘Balanced Scorecard’ as an operation-level strategic planning tool for service innovation,
Service Industries Journal, 32(12), pp.1937-56.
https://doi.org/10.1080/02642069.2011.574273
Citazione non strutturata
Mears A., Webley P. (2010), Gaming of performance measurement in health care: parallels with tax compliance, Journal of Health
Services Research & Policy, 15(4), pp. 236-42.
https://doi.org/10.1258/jhsrp.2010.009074
Citazione non strutturata
Micheli P., Neely A. (2010), Performance Measurement in the Public Sector in England: Searching for the Golden Thread. Public
Administration Review, 70(4), pp. 591-600.
https://doi.org/10.1111/j.1540-6210.2010.02180.x
Citazione non strutturata
Miller E.A., Doherty J., Nadash P. (2013), Pay for Performance in Five States: Lessons for the Nursing Home Sector, Public
Administration Review, 73, pp. 153-63.
https://doi.org/10.1111/puar.12060
Citazione non strutturata
Miraglia R.A. (2012), Editoriale. Nuove tendenze nei sistemi di controllo e di misurazione delle performance, Management Control,
2, pp. 5-14.
https://doi.org/10.3280/MACO2012-002001
Citazione non strutturata
Naranjo-Gil D. (2009), Strategic performance in hospitals: The use of the balanced scorecard by nurse managers, Health Care
Management Review, 34(2), pp. 161-70.
https://doi.org/10.1097/HMR.0b013e31819e8fd0
Citazione non strutturata
Citazione non strutturata
Paranjape B., Rossiter M., Pantano V. (2006), Performance measurement systems: successes, failures and future–a review, Measuring
Business Excellence, 10(3), pp. 4-14.
https://doi.org/10.1108/13683040610685748
Citazione non strutturata
Pfeffer J., Sutton R.I. (2000), The knowing-doing gap. Harvard Business School Press. Boston, Mass.
Citazione non strutturata
Ryan A.M., Doran T. (2012), The Effect of Improving Processes of Care on Patient Outcomes Evidence From the United Kingdom's
Quality and Outcomes Framework, Medical Care, 50(3), pp. 191-9.
https://doi.org/10.1097/MLR.0b013e318244e6b5
Citazione non strutturata
Shin M.H., Sullivan J.L., Rosen A.K., Solomon J.L., Dunn E.J., Shimada S.L., Hayes J. and Rivard P.E. (2014), Examining the
Validity of AHRQ’s Patient Safety Indicators (PSIs) Is Variation in PSI Composite Score Related to Hospital Organizational
Factors?. Medical Care Research and Review.
https://doi.org/10.1177/1077558714556894
Citazione non strutturata
Smith P.C. (2005), Performance measurement in health care: History, challenges and prospects, Public Money & Management, 25(4),
pp. 213-20.
https://doi.org/10.1080/09540962.2005.10600096
Citazione non strutturata
Teelken C. (2008), The intricate implementation of performance measurement systems: exploring developments in professional-service
organizations in the Dutch non-profit sector, International Review of Administrative Sciences, 74(4), pp. 615-35.
https://doi.org/10.1177/0020852308098471
Citazione non strutturata
Van der Voort H., Kerpershoek E. (2010), Measuring measures: introducing performance measurement in the Dutch health care
sector, Public Money & Management, 30(1):63-8.
https://doi.org/10.1080/09540960903492406
Citazione non strutturata
Walshe K., Smith J. (2011), Healthcare management, London, McGraw-Hill International.
Citazione non strutturata
Werner R.M., Bradlow E.T., Asch D.A. (2008), Does hospital performance on process measures directly measure high quality care
or is it a marker of unmeasured care? Health Services Research, 43(5), pp. 1464-84.
https://doi.org/10.1111/j.1475-6773.2007.00817.x