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Cite as
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Vollständiger Titel (Englisch)
Academicus International Scientific Journal
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Verlag
Academicus International Scientific Journal
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ISSN
20793715 (Gedruckte Zeitschrift)
23091088 (Online-Zeitschrift)
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Nummer des Bandes
12
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Erscheinungsdatum der Ausgabe (YYYY/MM)
2015/07
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Vollständiger Titel (Englisch)
Measurement and evaluation of the public administration performance through delivery of electronic services
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Von (Autor)
Zugehörigkeit
Law Faculty, Prishtina University, Kosovo, Dr.
ORCID
https://orcid.org/0000-0003-1832-8728
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Number of Pages
11
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Erste Seite
169
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Letzte Seite
179
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Sprache des Textes
Englisch
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Erscheinungsdatum
2015/07
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Copyright
2015 Academicus
Abstract/Hauptbeschreibung
The purpose of this paper concerns the relation between delivery of electronic services (e-services) and evaluation of public administration performance. Public sector organizations should pay attention and determine the strategies to be followed in order to increase the satisfaction of citizens and businesses in relation to delivery of electronic services. The study aims to review the demands toward progress to the competitiveness, the sustainability, efficiency and effectives in public administration that have rapidly enforced the wide reforms in the public sector, in order to modernize the initiatives to offer better electronic services for the citizens. The article aims to present that the transformation process toward providing electronic services to the citizens should be assessed continuously, in light with challenges, demands and process of globalization, in order to strengthen the capacities of public administration and make it more efficient. In this regard, the regular evaluation and measurement of the public administration performance leads toward the promotion of enhanced public services and higher level of accountability. Through receiving the e-services, citizens can save their time, can reduce the expenses and create an easier access of communication with all levels of the government.
Zitierungen des
10.7336/academicus.2015.12.11
ISSN
20793715
Titel der Zeitschrift
Academicus International Scientific Journal
Nummer der Ausgabe
5
Erscheinungsdatum der Ausgabe
2012
Erste Seite
26
Vollständiger Titel
Communication Technologies and the public service: Is it the case of citizens inclusion in the public service standard in Albania?
Urheber
Musaraj, Arta [person]
ISSN
20793715
Titel der Zeitschrift
Academicus International Scientific Journal
Nummer der Ausgabe
3
Erscheinungsdatum der Ausgabe
2011
Erste Seite
28
Vollständiger Titel
Communication processes, public administration and performance evaluation
Urheber
Musaraj, Arta [person]
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