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10.3280/mesa2023-128oa18592

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Unstructured Zitierung

Baraldi S. (2005). Balance scorecard nelle aziende sanitarie, Milan: McGraw-Hill Education.


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Bouckaert G., Halligan J. (2008). Managing Performance. London: Routledge.

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Carbone C., Lega F., Salvatore D., Tozzi V. (2009). Ospedali e università: illusioni, delusioni e realtà di un rapporto difficile. In: Anessi Pessina E., Cantù E. (a cura di). L’aziendalizzazione della sanità in Italia. Rapporto OASI 2007. Milano: Egea.


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Garlatti A., Pezzani F. (2000). I sistemi di programmazione e controllo negli enti locali: progettazione, sviluppo e impiego. Milano: Etas.


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Kaplan R.S., Norton D.P. (1996). Translating strategy into action: The Balanced Scorecard. Boston: Harvard Business School Press.

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Unstructured Zitierung

Kaplan R.S., Norton D.P. (2001). The strategy-focused organization: how balanced scorecard companies thrive in the new business environment. Boston: Harvard Business School Press.


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Kaplan R.S., Norton D.P. (2005). The balanced scorecard: measures that drive performance. Harvard business review, 70: 71-79.


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Khan S., VanWynsberghe R. (2008). Cultivating the under-mined: Cross-case analysis as knowledge mobilization. Forum: qualitative social research, 9(1), 34, Institut für Qualitative Forschung.


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Merchant K., Van Der Stede W. (2017). Management Control Systems: Performance Measurement, Evauation and Incentives. London: Pearson.


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Moore M. H. (2003). The public value scorecard: a rejoinder and an alternative to “strategic performance measurement and management in non-profit organizations” by Robert Kaplan. Available at SSRN 402880.

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Otley D. (2002). Measuring performance: the accounting perspective. In Business performance measurement: theory and practice. Cambridge: Cambridge University Press.

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Ragin C.C. (1999). The distinctiveness of case-oriented research. Health services research, 34(5): 1137-1151. PMID: 10591277.


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Sasse C. (2005). A literature review on the balanced scorecard’s impact on performance. Leader-Point, -- available at: www.leaderpoint.biz.


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Yin R.K. (2018). Case Study Research and Applications: Design and Methods. Thousand Oaks, CA: Sage.