10.3233/JVR-180989

Unstructured Zitierung

Aschhoff N., Vogel R. (2018). Value conflicts in co-production: governing public values in multi-actor settings. International Journal of Public Sector Management, 31: 775-793. DOI

https://doi.org/10.1108/IJPSM-08-2017-0222.

Unstructured Zitierung

Bartels K.P.R. (2013). Public Encounters: The History and Future of Face-to-face Contact between Public Professionals and Citizens. Public Administration, 91 (2): 469-483.

https://doi.org/10.1111/j.1467-9299.2012.02101.x

Unstructured Zitierung

Brown M. K. (1988). Working the street: Police discretion and the dilemmas of reform. New York: Russell Sage Foundation.

Unstructured Zitierung

Bruhn A., Ekström M. (2017). Towards a multi-level approach on frontline interactions in the public sector: Institutional transformations and the dynamics of real-time interactions. Social Policy and Administration, 51 (1): 195-215.

https://doi.org/10.1111/spol.12193

Unstructured Zitierung

Cohen N., Benish A., Shamriz-Ilouz A. (2016). When the clients can choose: Dilemmas of Street-Level Workers in Choice-Based Social Services. Social Service Review, 90 (4): 620-646.

https://doi.org/10.1086/689621

Unstructured Zitierung

Consoli T., Meo A., a cura di (2021). Homelessness in Italia: Biografie, territori, politiche. Milano: FrancoAngeli.

10.1080/14719037.2020.1817532

10.1177/0095399714532273

Unstructured Zitierung

Dubois V. (2010). The bureaucrat and the poor: Encounters in French welfare offices. London, New York: Routledge (trad. it.: Il burocrate e il povero. Amministrare la miseria. Milano: Mimesis).

Unstructured Zitierung

Hill M., Hupe P. (2019). Comparing public task performance. In: Hupe, P., a cura di, Research Handbook on Street-level Bureaucracy. The Ground Floor of Government in Context. Cheltenham: Edward Elgar.

https://doi.org/10.4337/9781786437631.00029

Unstructured Zitierung

Ingold J. (2018). Employer engagement in active labour market programmes: The role of boundary spanners. Public Administration, 96 (4): 1-14.

https://doi.org/10.1111/padm.12545

Unstructured Zitierung

Jilke S., Tummers L. (2018). Which clients are deserving of help? A theoretical model and experimental test. Journal of Public Administration Research and Theory, 28 (2): 226-238.

https://doi.org/10.1093/jopart/muy002

Unstructured Zitierung

Kazepov Y., Barberis E. (2013). Social Assistance Governance in Europe. Towards a Multi-level Perspective. In: Marx, I., Nelson, K., a cura di, Minimum Income Protection in Flux. Basingstoke: Palgrave Macmillan.

https://doi.org/10.1057/9781137291844_9

10.1080/02673037.2017.1344200

Unstructured Zitierung

Larsen C. A., Vesan P. (2012). Why Public Employment Services Always Fail. Double-Sided Asymmetric Information and the Placement of Low-Skill Workers in Six European Countries. Public Administration, 90 (2), pp. 466-479.

https://doi.org/10.1111/j.1467-9299.2011.02000.x

Unstructured Zitierung

Leonardi D. (2019). Etichettare, valutare, scegliere. Spazi discrezionali in un disegno di intervento istituzionale. Autonomie locali e servizi sociali, 42(2), pp. 305-320.

Unstructured Zitierung

Lipsky M. (2010[1980]). Street-level Bureaucracy: Dilemmas of the Individual in Public Services. New York: Russel Sage Foundation.

Unstructured Zitierung

Mandrone E., Landi R., Marocco M., Radicchia D. (2016). I canali di intermediazione e i servizi per il lavoro. Roma: ISFOL Research paper n. 31/2016.

Unstructured Zitierung

May P.J., Winter S.C. (2012). Regulatory Enforcement Styles. In: Parker, C., Nielsen V. L., a cura di, Explaining Regulatory Compliance. Cheltenham: Edward Elgar.

https://doi.org/10.4337/9780857938732.00017

Unstructured Zitierung

Maynard-Moody S.W., Musheno M. (2022[2003]), Cops, teachers, counselors: Stories from the front lines of public service. Ann Harbour: University of Michigan Press.

https://doi.org/10.3998/mpub.12247078

10.1111/1468-4446.12633

Unstructured Zitierung

Møller M.Ø., Stone D. (2013). Disciplining disability under Danish active labour market policy. Social Policy and Administration, 47 (5): 586-604.

https://doi.org/10.1111/j.1467-9515.2012.00835.x

Unstructured Zitierung

Oorschot W.V. (2000). Who should get what, and why? On deservingness criteria and the conditionality of solidarity among the public. Policy and Politics, 28 (1): 33-48.

https://doi.org/10.1332/0305573002500811

10.1017/S0047279418000600

Unstructured Zitierung

Paraciani R. (2020). Decidere quando è grave. Considerazioni sulla discrezionalità degli ispettori del lavoro in Italia e nei Paesi Bassi. Professionalità Studi, 3, 39-62.

Unstructured Zitierung

Paraciani R., Rizza R. (2020). Ispettori del lavoro e street-level bureaucracy. Gestire le irregolarità lavorative tra spinte isomorfe e spazi discrezionali. Polis, 35(3), 597-620.

10.1177/0095399718760587

10.1177/0095399718761651

10.1017/S0047279420000756

Unstructured Zitierung

Senghaas M., Freier C., Kupka P. (2019). Practices of activation in frontline interactions: Coercion, persuasion, and the role of trust in activation policies in Germany. Social Policy and Administration, 53 (5): 613-626.

https://doi.org/10.1111/spol.12443

Unstructured Zitierung

Soss J., Fording R., Schram S.F. (2011). The organization of discipline: From performance management to perversity and punishment. Journal of Public Administration Research and Theory, 21 (Suppl. 2): i203-i232.

https://doi.org/10.1093/jopart/muq095

Unstructured Zitierung

Thomann E., Hupe P., Sager F. (2018). Serving many masters: Public accountability in private policy implementation, Governance, 31 (2): 299-319.

https://doi.org/10.1111/gove.12297

10.1177/0095399720907807

Unstructured Zitierung

Tummers L. G., Bekkers V., Vink E., Musheno M. (2015). Coping During Public Service Delivery: A Conceptualization and Systematic Review of the Literature. Journal of Public Administration Research and Theory, 25 (4): 1099-1126.

https://doi.org/10.1093/jopart/muu056

10.1080/14719037.2012.662443

10.1177/0020852314566010

Unstructured Zitierung

Vink E., Tummers L.G., Bekkers V.J.J.M., Musheno M. (2015). Decision-making at the frontline: exploring coping with moral conflicts during public service delivery. In: Lewis, J., Considine, M., a cura di, Making public policy decisions, London: Routledge.

https://doi.org/10.4324/9781315778853-7

Unstructured Zitierung

Zacka B. (2017). When the State Meets the Street. Public Service and Moral Agency. Cambridge: Belkamp Press.

https://doi.org/10.4159/9780674981423