Anzeige des vollständigen DOI-Metadaten-Sets
DIESE DOI-METADATEN WURDEN ZULETZT AKTUALISIERT AM: 2026-03-11 18:37
Cite as
-
Vollständiger Titel
MANAGEMENT CONTROL
-
Verlag
FrancoAngeli
-
ISSN
2239-0391 (Gedruckte Zeitschrift)
2239-4397 (Online-Zeitschrift)
-
Nummer der Ausgabe
3
-
Andere Beschreibung der Ausgabe
3
-
Erscheinungsdatum der Ausgabe
2025
-
Vollständiger Titel
La misurazione dell'impatto della digitalizzazione sulla performance delle organizzazioni di Long-Term Care. Una revisione sistematica della letteratura
-
Von (Autor)
-
Erste Seite
111
-
Letzte Seite
135
-
Sprache des Textes
Italienisch
-
Erscheinungsdatum
2026/01
-
Copyright
2025 FrancoAngeli srl
Abstract/Hauptbeschreibung
Aging of population and increasing patient fragility pose to Long-Term Care (LTC) systems the challenge of ensuring economic and organizational sustainability without compromising the quality of care. In such a context, digitalization represents a strategic lever for improving quality, efficiency, and integration of healthcare services. Nevertheless, the literature appears fragmented and lacks coherent measurement models. Adopting a theoretical approach based on organizational performance, the study conducts a systematic literature review (PRISMA protocol) of articles indexed in Scopus, selecting 38 contributions. The analysis highlights the prevalence of US studies, the centrality of the quality of care as the main macro-dimension of the performance, and the poor measurement of economic and organizational sustainability. The main result is the development of an integrated theoretical framework to measure the degree of digitalization of a residential LTC facility and its impact on the quality of care, incorporating experiential and organizational dimensions to capture the relational value of LTC services. The model provides the basis for comparative and longitudinal studies and, theoretically, implies the evolution towards a multidimensional performance measurement paradigm able to integrate technological, organizational, and network aspects in a sustainable and data-driven perspective.
Zitierungen des
10.3280/MACO2025-003006
Unstructured Zitierung
Alexander, G. L., Steege, L. M., Pasupathy, K. S., Wise, K. (2015). Case studies of IT sophistication in nursing homes: a
mixed method approach to examine communication strategies about pressure ulcer prevention practices. International Journal
of Industrial Ergonomics, 49, 156-166.
https://doi.org/10.1016/j.ergon.2012.12.002
Unstructured Zitierung
Alexander, G. L., Deroche, C., Powell, K., Mosa, A. S. M., Popejoy, L., Koopman, R. (2020a). Forecasting content and stage
in a nursing home information technology maturity instrument using a Delphi method. Journal of medical systems, 44, 1-8.
https://doi.org/10.1007/s10916-020-1528-6
Unstructured Zitierung
Arah, O. A., Klazinga, N. S., Delnoij, D. M., Asbroek, A. T., Custers, T. (2003). Conceptual frameworks for health systems
performance: a quest for effectiveness, quality, and improvement. International journal for quality in health care, 15(5),
377-398.
https://doi.org/10.1093/intqhc/mzg049
Unstructured Zitierung
Backhaus, R., Verbeek, H., van Rossum, E., Capezuti, E., Hamers, J. P. (2014). Nurse staffing impact on quality of care in
nursing homes: a systematic review of longitudinal studies. Journal of the American Medical Directors Association, 15(6),
383-393.
https://doi.org/10.1016/j.jamda.2013.12.080
Unstructured Zitierung
Campion, F. X., Mathur, A., Konczewski, B. (2023). Impact of telehealth on hospitalization of skilled nursing facility patients
during the COVID-19 pandemic. Telehealth and Medicine Today, 8(4).
https://doi.org/10.30953/thmt.v8.416
Unstructured Zitierung
Castle, N. G., e Ferguson, J. C. (2010). What is nursing home quality and how is it measured?. The Gerontologist, 50(4), 426-442.
https://doi.org/10.1093/geront/gnq052
Unstructured Zitierung
Cifalinò, A., Lisi, I. E. (2016). L’utilizzo delle mappe strategiche nel governo dell’accesso ai servizi socio-sanitari. Azienda Pubblica(3), 311-330. http://hdl.handle.net/10807/97941.
Unstructured Zitierung
CMS (2024). Centers for Medicare e Medicaid Services. Design for Nursing Home Compare five-star quality rating system: Technical users guide. https://www.cms.gov/medicare/provider-enrollment-and-certification/certificationandcomplianc/downloads/usersguide.pdf
Unstructured Zitierung
Cristofaro, C. L., Melina, A. M., Ventura, M., Vesperi, W., Reina, R. (2021). The enabling conditions of electronic medical records: an empirical case. AZIENDA PUBBLICA, (1), 89-108. ISSN 1127-5812.
Unstructured Zitierung
Donabedian, A. (1988). The quality of care: how can it be assessed?. Journal of the American Medical Association, 260(12),
1743-1748.
https://doi.org/10.1001/jama.1988.03410120089033
Unstructured Zitierung
Doran, D. M., Haynes, R. B., Kushniruk, A., Straus, S., Grimshaw, J., Hall, L. M., ... Jedras, D. (2010). Supporting evidence-based
practice for nurses through information technologies. Worldviews on Evidence-Based Nursing, 7(1), 4-15.
https://doi.org/10.1111/j.1741-6787.2009.00179.x
Unstructured Zitierung
Dulal, R. (2018). Technical efficiency of nursing homes: do five-star quality ratings matter?. Health care management science,
21, 393-400.
https://doi.org/10.1007/s10729-017-9392-8
Unstructured Zitierung
Fu, L., Sun, Z., He, L., Liu, F., Jing, X. (2019). Global long-term care research: A scientometric review. International Journal
of Environmental Research and Public Health, 16(12), 2077.
https://doi.org/10.3390/ijerph16122077
Unstructured Zitierung
Gonzalez-Aquines, A., Singh, S., Krol-Jankowska, A. G., Koziel, A. (2024). Defining Long-Term Care in European Union Countries:
A Review of Policy Documents. Journal of Long-Term Care.
https://doi.org/10.31389/jltc.333
Unstructured Zitierung
Grindle, K. R. (2021). Impact of technology on community nursing during the pandemic. British Journal of Community Nursing,
26(3), 110-115.
https://doi.org/10.12968/bjcn.2021.26.3.110
Unstructured Zitierung
Gusenbauer, M., Haddaway, N. R. (2020). Which academic search systems are suitable for systematic reviews or meta-analyses?
Evaluating retrieval qualities of Google Scholar, PubMed, and 26 other resources. Research Synthesis Methods, 11(2), 181-217.
https://doi.org/10.1002/jrsm.1378
Unstructured Zitierung
Jiang, T., Yu, P., Hailey, D., Ma, J., Yang, J. (2016). The impact of electronic health records on risk management of information
systems in Australian residential aged care homes. Journal of medical systems, 40, 1-7.
https://doi.org/10.1007/s10916-016-0553-y
Unstructured Zitierung
Karsan, Y., Anderson, C., Boyd, M. J., Thornley, T. (2021). Exploring barriers to the sustainability of an electronic administration
system in long-term care facilities: a case study approach. Research in Social and Administrative Pharmacy, 17(6), 1066-1071.
https://doi.org/10.1016/j.sapharm.2020.08.003
Unstructured Zitierung
Khan, S. D., Hoodbhoy, Z., Raja, M. H. R., Kim, J. Y., Hogg, H. D. J., Manji, A. A. A., ... Sendak, M. P. (2024). Frameworks
for procurement, integration, monitoring, and evaluation of artificial intelligence tools in clinical settings: A systematic
review. PLOS Digital Health, 3(5), e0000514.
https://doi.org/10.1371/journal.pdig.0000514
Unstructured Zitierung
Ko, C. H., Chou, C. M. (2020, April). Apply the SERVQUAL instrument to measure service quality for the adaptation of ICT technologies:
A case study of nursing homes in Taiwan. In Healthcare (Vol. 8, No. 2, p. 108). MDPI.
https://doi.org/10.3390/healthcare8020108
Unstructured Zitierung
Kranz, A. M., Dalton, S., Damberg, C., Timbie, J. W. (2018). Using health IT to coordinate care and improve quality in safety-net
clinics. The Joint Commission Journal on Quality and Patient Safety, 44(12), 731-740.
https://doi.org/10.1016/j.jcjq.2018.03.006
Unstructured Zitierung
Kruse, C. S., Mileski, M., Vijaykumar, A. G., Viswanathan, S. V., Suskandla, U., Chidambaram, Y. (2017). Impact of electronic
health records on long-term care facilities: systematic review. JMIR Medical Informatics, 5(3), e7958.
https://doi.org/10.2196/medinform.7958
Unstructured Zitierung
Langella, C., Mariani, A. (2020). Processi di esternalizzazione e reinternalizzazione nelle RSA: evidenze empiriche in Lombardia. Azienda Pubblica, (4), 379-401.
Unstructured Zitierung
Lettieri, E., Masella, C. (2009). Priority setting for technology adoption at a hospital level: Relevant issues from the literature.
Health Policy, 90(1), 81-88.
https://doi.org/10.1016/j.healthpol.2008.07.007
Unstructured Zitierung
Lewis, K. L. (2007). Development of Indicators to Assess Quality of Life Within a Community: The 2006 Healthy Community Council
Assessment. International Quarterly of Community Health Education, 27(2), 121-131.
https://doi.org/10.2190/IQ.27.2.c
Unstructured Zitierung
Lu, S. F., Rui, H., Seidmann, A. (2018). Does technology substitute for nurses? Staffing decisions in nursing homes. Management
Science, 64(4), 1842-1859.
https://doi.org/10.1287/mnsc.2016.2695
Unstructured Zitierung
Marti´n-Marti´n, A., Thelwall, M., Orduna-Malea, E., Lopez-Cozar, E. D. (2021). Google Scholar, Microsoft Academic, Scopus,
Dimensions, Web of Science, and OpenCitations’ COCI: a multidisciplinary comparison of coverage via citations. Scientometrics
126(1), 871–906.
https://doi.org/10.1007/s11192-020-03690-4
Unstructured Zitierung
McDonald, T., Russell, F. (2012). Impact of technology-based care and management systems on aged care outcomes in Australia.
Nursing & health sciences, 14(1), 87-94.
https://doi.org/10.1111/j.1442-2018.2011.00668.x
Unstructured Zitierung
Mosca, I., van der Wees, P. J., Mot, E. S., Wammes, J. J., Jeurissen, P. P. (2016). Sustainability of long-term care: puzzling
tasks ahead for policy-makers. International Journal of Health Policy and Management, 6(4), 195.
https://doi.org/10.15171/ijhpm.2016.109
Unstructured Zitierung
Munyisia, E. N., Yu, P., Hailey, D. (2012). The impact of an electronic nursing documentation system on efficiency of documentation
by caregivers in a residential aged care facility. Journal of clinical nursing, 21(19pt20), 2940-2948.
https://doi.org/10.1111/j.1365-2702.2012.04157.x
Unstructured Zitierung
Najjar, A., Amro, B., Macedo, M. (2021). The adoption level of electronic medical records in hebron hospitals based on the
electronic medical record adoption model (EMRAM). Health Policy and Technology, 10(4), 100578.
https://doi.org/10.1016/j.hlpt.2021.100578
Unstructured Zitierung
OECD (2020), Who Cares? Attracting and Retaining Care Workers for the Elderly, OECD Health Policy Studies, OECD Publishing, Paris.
Unstructured Zitierung
OECD (2023a), Health at a Glance 2023: OECD Indicators, OECD Publishing, Paris.
Unstructured Zitierung
OECD (2023b), Ready for the Next Crisis? Investing in Health System Resilience, OECD Health Policy Studies, OECD Publishing, Paris.
Unstructured Zitierung
Page, M. J., McKenzie, J. E., Bossuyt, P. M., Boutron, I., Hoffmann, T. C., Mulrow, C. D., ... Moher, D. (2021). The PRISMA 2020 statement: an updated guideline for reporting systematic reviews. British Medical Journal, 372.
Unstructured Zitierung
Powell, K. R., Farmer, M., Liu, J., Alexander, G. L. (2024). A Survey of Technology Abandonment in US Nursing Homes. Journal
of the American Medical Directors Association, 25(1), 6-11.
https://doi.org/10.1016/j.jamda.2023.09.002
Unstructured Zitierung
Provan, K. G., Kenis, P. (2008). Modes of network governance: Structure, management, and effectiveness. Journal of public
administration research and theory, 18(2), 229-252.
https://doi.org/10.1093/jopart/mum015
Unstructured Zitierung
Rantz, M. J., Hicks, L., Petroski, G. F., Madsen, R. W., Alexander, G., Galambos, C., ... Greenwald, L. (2010). Cost, staffing
and quality impact of bedside electronic medical record (EMR) in nursing homes. Journal of the American Medical Directors
Association, 11(7), 485-493.
https://doi.org/10.1016/j.jamda.2009.11.010
Unstructured Zitierung
Rostad, H. M., Skinner, M. S., Wentzel-Larsen, T., Hellesø, R., Sogstad, M. K. R. (2023). Modes and models of care delivery
in municipal long-term care services: a cross-sectional study from Norway. BMC Health Services Research, 23(1), 813.
https://doi.org/10.1186/s12913-023-09750-8
Unstructured Zitierung
Steurer, B., Trukeschitz, B., Schneider, U. (2024). Applications of blockchain technology in long-term care: use cases, potentials,
and barriers. BMC Health Services Research, 24(1), 1292.
https://doi.org/10.1186/s12913-024-11670-0
Unstructured Zitierung
Thorpe, R., Holt, R., Macpherson, A., Pittaway, L. (2005). Using knowledge within small and medium-sized firms: A systematic
review of the evidence. International Journal of Management Reviews, 7(4), 257-281.
https://doi.org/10.1111/j.1468-2370.2005.00116.x
Unstructured Zitierung
Vendramini, E. A. (2024). Position paper Sanità territoriale. Mecosan, 2023(127), 154-155.
https://doi.org/10.3280/mesa2023-127oa17902
Unstructured Zitierung
Visser, M., Van Eck, N. J., Waltman, L. (2021). Large-scale comparison of bibliographic data sources: Scopus, Web of Science,
Dimensions, Crossref, and Microsoft Academic. Quantitative science studies, 2(1), 20-41.
https://doi.org/10.1162/qss_a_00112
Unstructured Zitierung
Zarowitz, B. J., Resnick, B., Ouslander, J. G. (2018). Quality clinical care in nursing facilities. Journal of the American
Medical Directors Association, 19(10), 833-839.
https://doi.org/10.1016/j.jamda.2018.08.008
Unstructured Zitierung
WHO (2021). Global strategy on digital health 2020-2025. In Global strategy on digital health 2020-2025. https://iris.who.int/handle/10665/344249.
Unstructured Zitierung
WHO (2022). Rebuilding for sustainability and resilience: strengthening the integrated delivery of long-term care in the European Region. In Rebuilding for sustainability and resilience: strengthening the integrated delivery of long-term care in the European Region. https://iris.who.int/handle/10665/353912.