Serial Article
| DOI |
10.7336/academicus.2015.12.11 |
| URL |
https://academicus.edu.al/?subpage=volumes&nr=12 |
| Multiple Resolution: |
| MR URL |
https://academicus.edu.al |
| MR URL |
https://academicus.edu.al/nr12/Academicus-MMXV-12-169-179.html |
| MR URL |
https://academicus.edu.al/nr12/Academicus-MMXV-12-169-179.pdf |
| MR URL |
mailto:info@academicus.edu.al |
| MR URL |
https://academicus.edu.al/images/front_end/academicus.jpg |
| MR URL |
https://creativecommons.org/licenses/by-nc-nd/4.0/ |
| Acess Indicators: |
|
OA – Open Access |
| OA License |
https://creativecommons.org/licenses/by-nc-nd/4.0/ |
Full Title
English
(eng)
|
Academicus International Scientific Journal |
| Publisher (01) |
Academicus International Scientific Journal |
| Country of publication |
Albania
(AL)
|
|
ISSN
|
20793715 |
| Product Form |
Printed Journal
(JB)
|
|
ISSN
|
23091088 |
| Product Form |
Online Journal
(JD)
|
| Journal Volume Number |
12 |
| Journal Issue Date (YYYY/MM) |
2015 / 07 |
Title
English
(eng)
|
Measurement and evaluation of the public administration performance through delivery of electronic services |
| Number of Pages |
11 |
| First Page |
169 |
| Last Page |
179 |
| Language of text |
English
(eng)
|
| Publication Date (YYYY/MM) |
2015 / 07 |
| Copyright |
2015, Academicus |
Abstract
Main description
(01)
|
The purpose of this paper concerns the relation between delivery of electronic services (e-services) and evaluation of public
administration performance. Public sector organizations should pay attention and determine the strategies to be followed in
order to increase the satisfaction of citizens and businesses in relation to delivery of electronic services. The study aims
to review the demands toward progress to the competitiveness, the sustainability, efficiency and effectives in public administration
that have rapidly enforced the wide reforms in the public sector, in order to modernize the initiatives to offer better electronic
services for the citizens. The article aims to present that the transformation process toward providing electronic services
to the citizens should be assessed continuously, in light with challenges, demands and process of globalization, in order
to strengthen the capacities of public administration and make it more efficient. In this regard, the regular evaluation and
measurement of the public administration performance leads toward the promotion of enhanced public services and higher level
of accountability. Through receiving the e-services, citizens can save their time, can reduce the expenses and create an easier
access of communication with all levels of the government.
|
To view citations associated to the DOI 10.7336/academicus.2015.12.11 click here
|
Account Management
DOI URL Update