Serial Article
| DOI |
10.7336/academicus.2012.05.03 |
| URL |
https://academicus.edu.al/?subpage=volumes&nr=5 |
| Multiple Resolution: |
| MR URL |
https://academicus.edu.al |
| MR URL |
https://academicus.edu.al/post/board-member-arta-musaraj |
| MR URL |
https://academicus.edu.al/post/board-member-arta-musaraj |
| MR URL |
https://academicus.edu.al/nr5/Academicus-MMXII-5-026-042.html |
| MR URL |
https://academicus.edu.al/nr5/Academicus-MMXII-5-026-042.pdf |
| MR URL |
mailto:info@academicus.edu.al |
| MR URL |
https://academicus.edu.al/images/front_end/academicus.jpg |
| MR URL |
https://creativecommons.org/licenses/by-nc-nd/4.0/ |
| Acess Indicators: |
|
OA – Open Access |
| OA License |
https://creativecommons.org/licenses/by-nc-nd/4.0/ |
Full Title
English
(eng)
|
Academicus International Scientific Journal |
| Publisher (01) |
Academicus International Scientific Journal |
| Country of publication |
Albania
(AL)
|
|
ISSN
|
20793715 |
| Product Form |
Printed Journal
(JB)
|
|
ISSN
|
23091088 |
| Product Form |
Online Journal
(JD)
|
| Journal Volume Number |
5 |
| Journal Issue Date (YYYY/MM) |
2012 / 02 |
Title
English
(eng)
|
Communication Technologies and the public service: Is it the case of citizens inclusion in the public service standard in
Albania?
|
|
By (author)
(A01)
|
Arta Musaraj |
| Affiliation |
ETC, Entrepreneurship Training Center, Vlore, Albania, Prof.Dr. |
| ORCID
(21)
|
https://orcid.org/0000-0003-2475-1872 |
|
By (author)
(A01)
|
Argita Malltezi |
| Affiliation |
University of Tirana, Albania, Prof.As.Dr. |
| Number of Pages |
17 |
| First Page |
26 |
| Last Page |
42 |
| Language of text |
English
(eng)
|
| Publication Date (YYYY/MM) |
2012 / 02 |
| Copyright |
2012, Academicus |
Abstract
Main description
(01)
|
The Albanian challenges have been insistent not just for domestic researchers, academics, or even Albanian citizens; they
pique a lot of people in different geographic positions, first of all, the European ones, because by a strong European drive
Albanian progresses have been oriented. This brings a great necessity to watch very close those evolutions, processes and
the impacts they have in the Albanian social tissue. At the same time, it is very important to understand what streamline
has been followed till now by micro and macro processes which have affected the systems affecting thou the relations between
pairs, which not necessarily are being expressed in standards. There is no sustainable change or improvement, if it is not
built at the cellular level, and when we talk about the state, institutions and citizens, the way they relate, if it is standardized
or not by laws or procedures, it becomes the most important reading that we must do to understand the substratum of those
changes. Relations, communications and the future of the communicative situations between citizens and public operators including
the public administration during the public service proceedings, indicate the quality and sustainability of Albanian evolutions
in social view, as well as the forecasting we can do regarding their impact in the future. To increase complexity, we can
add another variable to the communication’s analyses in the public service, which represents an important evolution of Albania
in this context, the wide introduction of the Technologies of Information and Communication (TIC) in the biggest part of public
service provision. This makes us investigate about effects and impacts they have had during the service delivery. We may judge
the transparence’s perception related to how much equal citizens consider they are being treated by public operators, what’s
the influence it has in the trust climate, notably on the citizens trust towards public administration, whose salaries are
being paid by public and who theoretically must carry over public interest. We may, as well, investigate the impact that this
variable has had in the new dimension of accountability which en bloc, associated by an accurate lawful and institutional
monitoring, has been very sensitive and actually they represents mayor arguments of social and political debate in the country.
|
To view citations associated to the DOI 10.7336/academicus.2012.05.03 click here
|
Account Management
DOI URL Update