View full metadata
Cite as
-
Full Title (English)
Academicus International Scientific Journal
-
Publisher
Academicus International Scientific Journal
-
ISSN
20793715 (Printed Journal)
23091088 (Online Journal)
-
Journal Volume Number
12
-
Journal Issue Date (YYYY/MM)
2015/07
-
Full Title (English)
Measurement and evaluation of the public administration performance through delivery of electronic services
-
By (author)
Affiliation
Law Faculty, Prishtina University, Kosovo, Dr.
ORCID
https://orcid.org/0000-0003-1832-8728
-
Number of Pages
11
-
First Page
169
-
Last Page
179
-
Language of text
English
-
Publication Date
2015/07
-
Copyright
2015 Academicus
Main description
The purpose of this paper concerns the relation between delivery of electronic services (e-services) and evaluation of public administration performance. Public sector organizations should pay attention and determine the strategies to be followed in order to increase the satisfaction of citizens and businesses in relation to delivery of electronic services. The study aims to review the demands toward progress to the competitiveness, the sustainability, efficiency and effectives in public administration that have rapidly enforced the wide reforms in the public sector, in order to modernize the initiatives to offer better electronic services for the citizens. The article aims to present that the transformation process toward providing electronic services to the citizens should be assessed continuously, in light with challenges, demands and process of globalization, in order to strengthen the capacities of public administration and make it more efficient. In this regard, the regular evaluation and measurement of the public administration performance leads toward the promotion of enhanced public services and higher level of accountability. Through receiving the e-services, citizens can save their time, can reduce the expenses and create an easier access of communication with all levels of the government.
Reference list of
10.7336/academicus.2015.12.11
ISSN
20793715
Journal Title
Academicus International Scientific Journal
Journal Issue Number
5
Journal Issue Date
2012
First Page
26
Full Title
Communication Technologies and the public service: Is it the case of citizens inclusion in the public service standard in Albania?
Author
Musaraj, Arta [person]
ISSN
20793715
Journal Title
Academicus International Scientific Journal
Journal Issue Number
3
Journal Issue Date
2011
First Page
28
Full Title
Communication processes, public administration and performance evaluation
Author
Musaraj, Arta [person]
Unstructured Citation
Amber Wichowsky and Donald P. Moynihan. (2008). Measuring How Administration Shapes Citizenship: A PolicyFeedback Perspective
on Performance Management, Public Administration Review 68 (5): 908-920.
https://doi.org/10.1111/j.1540-6210.2008.00931.x
Unstructured Citation
Batalli, Mirlinda. (2011). Simplification of public administration through use of ICT and other tools European Journal of ePractice · Nº 12 · March/April 2011 · ISSN: 1988-625X, 21-37, www.epracticejournal.eu.
Unstructured Citation
Batalli,Mirlinda. (2011). Impact of Public Administration Innovations on Enhancing the Citizens’ Expectations: International
Journal of e-Education, e-Business, e-Management and e-Learning, Vol. 1, No. 2, June, 156.
https://doi.org/10.7763/IJEEEE.2011.V1.25
Unstructured Citation
Batalli, Mirlinda. (2011). Public Administration Reform and Government Responsiveness to Citizens: e-Education, e-Business, e-Management and e-Learning, Published by: International Association of Computer Science and Information Technology Press (IACSIT), ISSN: 2010-3654.
Unstructured Citation
Bouckaert Geert (1995) ‘Improving Performance Measurement’, in A. Halachmi and G.,Bouckaert (eds.) The Enduring Challenges in Public Management, Surviving and Excelling in a Changing World. San Fransisco: Jossey Bass.
Unstructured Citation
Bovaird, T.(2005). Performance Measurement and Evaluation of E-government and E-governance Programmes and Initiatives: Practicing
E-government: a Global Perspective. Hershey, PA, USA: Idea Group, Publishing, 16–61.
https://doi.org/10.4018/978-1-59140-637-2.ch002
Unstructured Citation
Brown, K., Repucci. S.(2009). A Users’ Guide to Measuring Public Administration Performance: United Nations Development Programme, Oslo Governance Centre, first edition, 4.
Unstructured Citation
E-Service Delivery. (2007). A manual for delivering E-services as a local government in the digital information society, VNG International Product. The Hague, the Netherlands,4-http://www.vnginternational.nl/fileadmin/user_ upload/downloads/publicationsAndTools/E-Service_Delivery.pdf.
Unstructured Citation
Economic Policy Committee. (2007). European Commission, Initiatives to improve the efficiency and effectiveness of public spending: Modernizing Public Administration: Directorate General for Economic and Financial Affairs, Brussels, 7 ECFIN/EPC (2007) REP/53684 rev. 2, 1-12 http://europa.eu/epc/ pdf/modernising_public_admin_en.pdf.
Unstructured Citation
Geert Bouckaert and John Halligan. (2006). A Framework for Comparative Analysis of Performance Management: Paper for presentation to Study Group on Productivity and Quality in the Public Sector, Conference of European Group of Public Administration, Università Bocconi, Milan,6-9 September 2006.
Unstructured Citation
Hatry, Harry P. (1999). Performance Measurement: Getting Results. Washington, DC: Urban Institute.
Unstructured Citation
Kamarck C. Elaine. (2003). Government Innovation around the World, Ash Institute for Democratic Governance and Innovation,John
F. Kennedy School of Government, Harvard University, p3.
https://doi.org/10.2139/ssrn.517666
Unstructured Citation
Jupp V and Younger M P. (2004). A Value Model for the Public Sector. Accenture. Retrieved April 2, 2008, from http://www.accenture.com.
Unstructured Citation
Lu, J. (2001). Measuring cost/benefits of e-business applications and customer satisfaction: Proceedings of the 2nd International Web Conference, 29–30 November, Perth, Australia, 139-47.
Unstructured Citation
Mettler, Suzanne, and Joe Soss. (2004). The Consequences of Public Policy for Democratic Citizenship: Bridging Policy Studies
and Mass Politics. Perspectives on Politics 2: 55 – 73 .
https://doi.org/10.1017/S1537592704000623
Unstructured Citation
M. Vintar, M. Kunstelj and A. Leben. (2004). Benchmarking the Quality of Slovenian Life-Event Portals, in: Improving the Quality
of East and West European Public Services, E. Loffler and M.Vintar, eds, Ashgate, Hampshire, 208–221.
https://doi.org/10.4324/9781351155922-17
Unstructured Citation
McDonald N Blakemore M and Kelleher J. (2007). Think Paper 9: Aarhus Seminar Discussion Paper: Towards a Handbook for Citizen-Centricity, Organizational Change for Citizen-Centric e-Government, e-Government Unit, DG Information Society and Media, European Commission.Retrieved May 26, 2008, from http://www.ccegov.eu/int/egovernment_research.
Unstructured Citation
Naujikienė and Dzemydienė. (2012). Evaluation of Public E-Services and Information Technology Accesibility in Different Social Groups: ISSN 2029-7564 (online), SOCIAL TECHNOLOGIES 2(2), 335–348 .
Unstructured Citation
Rowley, J. (2006). An analysis of the e-service literature: towards a research agenda. Internet Research, 16 (3), 339-359.
https://doi.org/10.1108/10662240610673736
Unstructured Citation
United Nations (2008). E-Government Survey.http://www2.unpan.org/ egovkb/global_reports/10report.htm#sa .
Unstructured Citation
United Nations E-Government Survey (2010). http://unpan3.un.org/egovkb/Portals/egovkb/Documents/un/2010- Survey/ Complete-survey.pdf .
Unstructured Citation
Sheth, Jagdish N., and Arun Sharma (2005).International E-Marketing: Opportunities and Issues,International Marketing Review,
22, 6, 611-22.
https://doi.org/10.1108/02651330510630249
Unstructured Citation
Tsohou et al. Evaluating E-Government Services From A Citizens’ Perspective: A Reference Process Model, 146.
Unstructured Citation
Thomas, John C. (1995). Public Participation in PublicDecisions. San Francisco: Jossey-Bass.