Abstract
Introduction or preface
(33)
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- Calculation and comparison of quality and efficiency indicators in the provision of local public services have been a relatively
neglected field of research in industrial economics. Even the regulatory bodies, if any, which supervise these sectors, have
generally failed to construct rigorous and exhaustive databases, and therefore lack what would be an essential tool to exercise
their power as regulators. An incomplete and unclear picture emerges, where what little available information there is, is
to be found in the "charters of service" drawn up by the companies themselves using selfreferential codes and methodologies
that are neither shared nor controlled. The lack of transparence in information terms often goes hand-in-hand with operating
inefficiencies, which can be perpetrated more easily in the absence of suitable benchmarking activity. This article seeks
to provide an account of an extensive research project to collect and compile quality and efficiency indicators which the
Mediobanca Research Department has carried out on behalf of the Civicum Foundation with reference to local public service
operators controlled by six of the leading Italian municipalities (Bologna, Brescia, Milan, Naples, Rome and Turin) between
2003 and 2007. .
Keywords: local public services, urban hygiene, mains water, electricity, quality, efficiency, municipality-owned companies
Parole chiave: servizi pubblici locali, igiene urbana, acquedotti, elettricitŕ, qualitŕ, efficienza, imprese a controllo comunale.
Jel Classification: L90 - L32
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Account Management
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