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THIS DOI METADATA WAS LAST UPDATED: 2024-01-10 22:53
Cite as
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Full Title
RISORSA UOMO
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Publisher
FrancoAngeli
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ISSN
1128-0689 (Printed Journal)
1972-5205 (Online Journal)
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Journal Issue Number
1
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Journal Issue Designation
1
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Journal Issue Date (YYYY/MM)
2014/03
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Full Title
Una via per connettere le teorie all'applicare: il sistema di qualità aziendale come cornice per lo studio delle relazioni tra cultura organizzativa e cultura d'origine dei lavoratori
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By (author)
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First Page
119
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Last Page
135
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Language of text
Italian
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Publication Date
2014/03
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Copyright
2012 FrancoAngeli srl
Introduction or preface
The development of quality system is a goal for manufacturing companies in order to remain competitive in a globalized market. The aims of this research are: to analyse the perceptions and representations of the quality system by workers of a SME; to investigate the relationship between workers' representations of the organizational culture and the quality system developed in the organization; to check for any differences in the perception of the quality system and the organizational culture among workers belonging to different cultures. The research, carried out in a automotive company characterized by a high number of migrant personnel, has revealed relationships between the organizational culture and the evaluation of the quality system, equally perceived by workers of different cultural origins
Reference list of
10.3280/RU2012-001011
Unstructured Citation
American Quality Foundation, Ernst, & Young (1992). The international quality study best practices report: An analysis of management practices that impact perfor mance. Montvale, NJ: National Association of Accounting.
Unstructured Citation
Cameron, K. S., & Quinn, R. E. (1999). Diagnosing and changing organizational cul ture. Reading, MA: Addison-Wesley.
Unstructured Citation
Kreitner, R, & Kinicki, A. (2004). Organizational behavior. Burr Ridge, ILL: McGraw-Hill/Irvin.