THIS DOI METADATA WAS LAST UPDATED: 2024-01-10 22:57
Full Title
PSICOLOGIA DELLA SALUTE
Publisher
FrancoAngeli
ISSN
1721-0321 (Printed Journal)
1972-5167 (Online Journal)
Journal Issue Number
2
Journal Issue Designation
2
Journal Issue Date (YYYY/MM)
2016/07
Full Title
Benessere lavorativo in operatori sociali: le richieste e le risorse lavorative e personali emerse da una indagine esplorativa
By (author)
First Page
5
Last Page
26
Language of text
Italian
Publication Date
2016/07
Copyright
2016 FrancoAngeli srl
Introduction or preface
Il benessere lavorativo rappresenta un tema centrale nella Psicologia della Salute. L'obiettivo di questo studio esplorativo è stato indagare le rappresentazioni del benessere lavorativo e le dimensioni che concorrono a promuoverlo tra 21 operatori di una cooperativa sociale. Sono stati condotti tre focus group. Le conversazioni sono state registrate, trascritte integralmente e sottoposte ad analisi di contenuto qualitativa (Losito, 2009). Sono state scelte le unità di analisi (frasi) e, induttivamente a partire dai dati grezzi (strutturazione dei contenuti ex-post), sono state generate categorie relative sia alle rappresentazioni del benessere lavorativo degli operatori sociali, sia alle dimensioni che concorrono a promuoverlo. Le categorie emerse sono state ricondotte deduttivamente (strutturazione dei contenuti ex-ante) a soluzioni macrocategoriali definite rispettivamente "benessere lavorativo", "richieste lavorative", "risorse lavorative" e "risorse personali", basandosi sul modello teorico Job Demands-Resources. Il benessere lavorativo viene concettualizzato dagli operatori come uno stato di piacevolezza associato alla conduzione del proprio lavoro. Tra le richieste lavorative sono emerse scarsa qualità della comunicazione in cooperativa, conflitto lavoro-vita privata, scarsa collaborazione con le famiglie degli utenti, richieste emotive, elevato carico lavorativo psicologico, scarsa autonomia, stipendio inadeguato, difficoltà ad attribuire un senso al lavoro e confusione nei ruoli. Tra le risorse lavorative sono state segnalate: supporto dei colleghi, partecipazione al processo di decision making, ricompense, buona gestione delle risorse umane, ambienti lavorativi piacevoli, elevata flessibilità/autonomia lavorativa, tutela dei diritti e tempo libero. Come risorse personali sono emerse le competenze emotive, comunicative e relazionali. Richieste e risorse possono promuovere il benessere lavorativo attraverso processi di tipo motivazionale.
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