THIS DOI METADATA WAS LAST UPDATED: 2024-01-10 22:58
Full Title
MANAGEMENT CONTROL
Publisher
FrancoAngeli
ISSN
2239-0391 (Printed Journal)
2239-4397 (Online Journal)
Journal Issue Number
3
Journal Issue Designation
3
Journal Issue Date (YYYY/MM)
2016/10
Full Title
The efficacy of performance management system in healthcare. A literature review and research perspectives
By (author)
First Page
97
Last Page
116
Language of text
English
Publication Date
2016/10
Copyright
2016 FrancoAngeli srl
Introduction or preface
The aim of this paper is to assess and systemize the antecedents of Performance Management Systems (PMSs) effectiveness, highlighting under which conditions, PMSs are able to produce the expected results in healthcare organizations. Through a literature review by keywords research of the papers on PMSs effectiveness in healthcare, the condition affecting PMSs effectiveness have been summarized. Such conditions refers to PMSs' architectural elements, organizational context, and implementation approach. Their impact on PMSs effectiveness is measured in terms of their ability in orienting behaviours, and in terms of organizational performance improvement. The results of this literature review highlight how public policies can be implemented with the aim improve the effectiveness of PMS in healthcare through the promotion of both a culture of evaluation among caregivers, and the acceptance of PMS at individual organization level, as well as through the reduction of the knowing-doing gap between management scientists and healthcare professionals.
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